Privacy policy
NZBike.co.nz, also known as NZBike ("we", "us", or "our") operates nzbike.co.nz website (the "Site").
This policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our Service, in compliance with the New Zealand Privacy Act 2020. It also describes your privacy rights and how the law protects you.
Personal information we collect
- Name and Contact Information: For communication and order processing.
- Location Information: To facilitate shipping and personalize your experience.
- Computer or Network Information: Including web browser, IP address, collected via cookies and similar technologies.
- Interactions with Us: Your communications and interactions with our service.
- Billing or Purchase Information: Essential for processing your transactions.
Why We Collect Personal Information
We use your personal information to:
- Fulfill orders and manage customer accounts.
- Provide customer support and address inquiries.
- Improve our products, services, and website functionality.
- Personalize the shopping experience.
- Communicate about promotions, updates, and marketing, subject to your preferences.
SMS
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- Third-party service providers (e.g., shipping companies, payment processors, marketing platforms) to facilitate our services.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Optional Information
Providing some personal information is optional, but without it, we may not be able to provide all services (e.g., shipping your orders).
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Cookies and Tracking Technology
We use cookies and similar technologies for site functionality, analytics (via Google Analytics), and marketing efforts.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.
Data Security
We are committed to protecting your data, employing measures like encryption, secure servers, and regular audits in line with the New Zealand Privacy Act 2020.
Your Rights Under the Privacy Act 2020
You have the right to:- Access and request correction of your personal information.
- Ask for a copy of the information we hold.
- Express privacy concerns and have them addressed.
Contact us at marketing@nzbike.co.nz, or call 03 366 3000, or visit 21a Sheffield Crescent, Burnside, Christchurch 8053, to exercise these rights.